Optimise Customer Satisfaction through Expert And Personalised Claims Handling

If we could show you a way to increase your revenue and improve your customer service would you be interested?

Of course you would, and why wouldn’t you. These are the fundamentals to any business but unfortunately too many companies lose sight of the value of premium service levels in the pursuit of increased profits alone.

As an Insurance Broker you are competing in a highly competitive market. Staying ahead of the competition is the key to growing your client base and also retaining your existing book of business.

Failing to recognise the importance of delivering expert customer service will result in your clients jumping ship and moving to the competition.

Action Claims ensures your clients receive a stress free and professional service when they have been involved in a road traffic accident, tailoring to the needs of the individual.

The family values and personal approach that formed the foundation of Action Claims still ring true today. From first notification right through to final settlement Action Claims endeavour to satisfy all of your client’s needs.

Why suffer with unhappy and dissatisfied customers when Action Claims can make you the company that leads by example.

• Total flexible motor claims management to include fault, windscreen and theft or non-fault only
• All RTA claims dealt with credit hire vehicles available for all vehicles to include private, prestige, commercial, motorcycle, taxi and specialist vehicles
• Bespoke free phone 0800 number
• 24/7 reporting service
• Confirmation acknowledgement of client’s claim
• Dedicated Internal and External Account Managers
• Progress updates and notification of settlement
• Client Response Questionnaire on conclusion of claim giving feedback of performance  
• Hire vehicles available nationally
• Access to over 15,000 vehicles
• All vehicles available to include family, prestige, commercial, taxis, coaches, ice cream vans and refrigerated vehicles!