How much will this service cost me?

Once you have purchased our Legal Expenses Policy from your Broker, where your claim is for uninsured loss recovery only, there will be no additional cost to you.

If your claim includes providing you with a replacement vehicle, assuming the claim was not your fault and liability is admitted by the third party insurers, the only costs you are liable for will be the temporary additional vehicle insurance fee charged by your Broker and the fuel you use in the replacement vehicle. The Hire Company may also offer you options, e.g. to reduce the excess, which will be at an additional cost should you choose to take up the option. 

How will you keep me informed of what is happening with my claim?

We will keep you updated every step of the way by either phone, letter, fax or e-mail.

What protection does the Legal Expenses Policy give me?

Once you have purchased the Legal Expenses Policy from your Broker you will have peace of mind, as the policy includes legal cover and also recovery of your Uninsured Losses in the event of a Non Fault accident. Further details can be found on the Policy wording provided with your cover or upon request.

What type of car will you give me?

We will endeavour to give you a replacement vehicle that closely matches your existing vehicle and requirements. 

Where will I get legal advice?

If you require the services of a solicitor we will appoint one from our panel of specialists who will ensure you receive the compensation due to you from the third party or their insurer.

How do I contact you?

New Claims telephone 0800 975 9899.