A Claims Process As Easy As A, B, C

One of the most important things to remember is that you are the customer and you can rely on the professionals at Action Claims to make your Customer Journey hassle free and straightforward.

From first notification through to final settlement Action Claims will guide you through the whole process, ensuring you are kept up-to-date with progress and that you are receiving all the services you require.

Let's take a look at a typical customer journey following a non-fault accident;

• First Notification - There are no automated recordings or countless departments to be passed between. Your call will go directly to one of our friendly members of staff who will take all the relevant details from you.
• Arrange a replacement vehicle – Our aim is to ensure you are not put out as a result of the accident so we will look to get you into a replacement vehicle as quickly as we can. Helping you get on with your day-to-day life.
  Personal Injury – If you are unfortunate enough to have sustained an injury as a result of the accident then we are able to assist you in making a compensation claim. Utilising our expert panel of solicitors you can be sure that your claim is being dealt with in a professional and timely manner.
• Regular Updates – Nobody wants to feel that they are being kept in the dark and not knowing how your claim is progressing can be frustrating. We understand this and so ensure you receive regular updates throughout the whole journey of your claim.
• Arrange/Monitor Repairs – We will take care of arranging for the insurance companies to inspect your vehicle and we will then oversee the repair work with reference to booking in and completion dates.
• Uninsured Losses – If you have incurred any uninsured losses, be it your policy excess or loss of earnings then Action Claims will look to recover these on your behalf from the at fault party insurer.
• Final Settlement – Your vehicle repairs have been completed, your replacement vehicle returned and the claim is settled. You are now back on the road with the accident behind you.